Questions
The answers a member of the family would give you on the phone.
Prices and stock
Because we are the wholesaler. These are the last cases of lines we are not reordering, cleared from our own warehouse at close to what the trade pays. Nothing here is wrong with the drink.
Yes. Every price on the site includes VAT at 19 percent, and the price per litre sits beside it so you can weigh one bottle against another. Nothing is added at the end.
Yes. Every bottle comes from the same duty paid stock we have supplied to bars, restaurants and shops for decades. You are welcome to collect from the warehouse and see it yourself.
Yes. The counts come from our warehouse sheet and the sheet date is shown on the shop page. Lines move fast, so we confirm availability by phone before any order is final.
No. They are the counts from our warehouse sheet, and the date of that sheet is printed on the shop page. Everything is subject to availability, first come first served, so a member of the family counts the shelf again when we call you back.
Yes. You are welcome at the warehouse in Limassol. Call us first so someone is there to meet you and the line you want is out on the floor.
Ordering
Anyone aged 18 or over. ID is checked at handover, on delivery or at the warehouse.
Yes. Call us, read us the list, and a member of the family writes the order down. There is no account and nothing to fill in.
No. One bottle is an order. The price per bottle is the same whether you take one or the whole case.
Yes, and trade buyers are welcome. The price is per bottle either way.
When we confirm availability with you by phone. If you paid by card and something is unavailable, we refund it in full at once.
Payment
Pay on delivery, pay at the warehouse when you collect, or pay by card. Card payments are handled by Stripe, we never see your card number.
Yes. Say so on the confirmation call and it travels with the order. If you are buying for a business, give us the company details on that call.
Delivery and pickup
We arrange delivery across Cyprus when we call to confirm your order, and you can always collect from the warehouse in Limassol. The delivery details are agreed on that call.
The cost is agreed with you on the confirmation call, before anything is dispatched, and it depends on where you are and how much you ordered. You can decline it then at no cost and collect from the warehouse instead.
Yes, as long as they are 18 or over and can show ID at handover. Tell us who to expect on the confirmation call.
After you order
We tell you on that call and take it off the order. If you paid by card, we refund that item in full at once, by the same payment means.
Call us straight away, with a photograph if you can, and we put it right with a replacement or your money back.
Call us any time before dispatch and we change or cancel it. If you bought as a consumer, you also have 14 days from delivery to withdraw from the contract. The returns page explains how, and the withdrawal button sits in the footer of every page.
Returns and withdrawalStill unsure? Call and a member of the family answers. +357 97 617948